TERMS AND CONDITIONS OF CONTRACT
LAVINDE.COM and .DK is operated by:
Lavinde Copenhagen ApS
Valby Langgade 39A
Company Reg. No. (CVR).: 39972026
(Hereafter referred to as Lavinde)
Lavinde’s general terms and conditions of sale and delivery apply to all sales and deliveries from Lavinde Copenhagen ApS unless a written agreement has been made between you and Lavinde that deviates from the provisions or the provisions may otherwise be contrary to the mandatory protective rules for consumers.
When you shop at lavinde.com, Danish general purchase and contract law applies, including the rules on consumer sales. As a consumer, you are protected by the applicable legislation, i.e. primarily the Danish Sale of Goods Act and the Danish Consumer Contracts Act. Lavinde does not store an actual copy of the contract between you and Lavinde, but only performs technical storage of the contract. Therefore, you are required to store evidence yourself of your transaction with Lavinde.com. You will receive an electronic invoice by e-mail that is your proof of the transaction. This should be saved and presented for warranty claims.
Our prices are fixed in accordance with current commodity prices and subject to any changes in currency and VAT. All our prices are in Danish kroner (DKK) and include 25% VAT. If the VAT rate changes, we reserve the right to adjust our prices accordingly. We accept no liability for any printing errors and typos, as well as sold out and obsolete items.
You can pay with the following cards: Visa, Visa Electron, MasterCard, MasterCard Debit, Maestro, Eurocard, and MobilePay.
We only debit your account once the order is approved and dispatched by us. The receipt, which must be used for any returns and warranty claims, is sent with your parcel and to your e-mail, so you must retain it. The e-mail you receive from us when ordering is NOT a receipt, but a confirmation and is therefore not sufficient for returns or warranty claims. When you pay with a payment card at Lavinde, your credit information is sent via the website to Bambora by a secure and encrypted SSL connection. Your card details are completely private and will not be shared with others, as this part of the transaction processed by a certified payment service provider. In the event that the order is not delivered, you will naturally receive a refund.
Shipping in Denmark. We offer delivery by PostNord for delivery to private or business addresses, as well as collection from the post office. See freight prices under delivery costs. Should your order be damaged during delivery, they are covered by the warranty (see the “Warranty” section). PostNord deliver your order to the delivery address, post office or parcel shop, between the hours of 8 a.m. and 5 p.m.
Delivery times in Denmark
- If you order before 12 noon on a business day, we expect to deliver to you the next business day depending on the delivery method. Longer delivery time of 1 to 2 days must be anticipated for clearance sales and public holidays.
- When ordering after 12 noon on business days or Saturdays, Sundays and public holidays, we expect to deliver your order to you within two business days depending on the delivery method.
We also use PostNord to deliver orders to other locations in Europe.
Should you have the order shipped abroad, we take no responsibility for the terms and conditions of the local delivery. Therefore, we cannot guarantee a specific delivery time for deliveries abroad.
PostNord – Collect
Here your parcel will be delivered to the collect location you have chosen when ordering. If there is no room at the desired pick-up point, Post Nord can direct you to a new pick-up point. PRICE: For orders over DKK 200, this delivery method is free. For orders less than DKK 200, it costs DKK 20. Delivery time: 1-2 Business days. For orders placed in time on Friday, it will be possible in most cases to collect them on Saturday at the delivery location.
PostNord – Home
Here your order is delivered to the delivery address you enter on your order. Therefore, it is important that there is someone at home to receive the parcel. Otherwise, it must be collected from the nearest post office. PRICE: For orders over DKK 300, this delivery method is free. For orders over DKK 250, it costs DKK 20. For orders less than DKK 250, it costs DKK 35. Delivery time: 1-2 business days. Parcels are not distributed on weekends.
PostNord – Business
If this delivery method is selected, it is important that you ensure that you write a company name under the delivery address. If no company is registered under the delivery address and/or at the address, PostNord forwards the parcel on as a Collect parcel to be collected from the post office. PRICE: For orders over DKK 200, this delivery method is free. For orders less than DKK 200, it costs DKK 20. Delivery time: 1-2 business days. Parcels are not distributed on weekends.
Note! We are not responsible at lavinde.com for whether the national customs authorities in your country charges duty and VAT on shipments.
RIGHT OF RETURN AND CANCELLATION:
If you have second thoughts about your purchase, you have a 14-day right of cancellation after you receive the order. To exercise your right of return and cancellation, you must have either returned the order or informed Lavinde on firstname.lastname@example.org about your cancellation within 14 days of receiving the order. The items must also be returned in the same condition as when you received them and returned in the original packaging. You also need to enclose the invoice that was in the order when you received it. Lavinde pays shipping costs (this only applies for returns within Denmark) when you return the order to us if you have used the cheapest possible shipping method. If you return the order by another way than with the cheapest shipping method or return from abroad, you must pay the shipping costs.
The return address is:
Lavinde Copenhagen ApS
Valby Langgade 39A, 1 sal.
DK-2450 Copenhagen SV
Att.: Returned orders
Lavinde refunds the purchase price and freight costs as soon as possible after we have received the order or within 14 days from when we have received proof of your decision to cancel, as well as proof of returning the order. Lavinde only refunds returned orders if the return order meets the conditions for exercising the right of return and cancellation. Lavinde considers used products as items that are not salable, which is why we often view any returned items with a 100% impairment and compensate accordingly. We aim to credit returns every Monday. If you paid with MasterCard, it will take about two weeks after crediting before the money is in your account.
When you shop with lavinde.com, you have a two-year warranty on defective goods in accordance with the Danish Sale of Goods Act. Should you, upon delivery, be unfortunate enough to receive a wrong or damaged item, you must complain within a reasonable time after you have discovered the defect, but no later than 14 days from the date of delivery. However, to use the warranty, the defect must not have been caused by misuse of the item or another damaging behavior. Warranty claims may be sent by e-mail. If the item is purchased at lavinde.com, please send your e-mail to email@example.com. You use the warranty when returning the item. We reserve the right to remedy a defect or replace with a corresponding undamaged item rather than refund the purchase price.
RISK AND RESPONSIBILITY:
Responsibility for the items passes to you when the order is delivered to you. Then the responsibility for the items only falls to Lavinde once Lavinde has received the returned items. Lavinde cannot be held responsible for anything other than what is required under Danish law. Any dispute between you and Lavinde is settled under Danish law at Copenhagen City Court.
PROCESSING PERSONAL DATA:
As a customer on lavinde.com, you are always covered by the Personal Data Protection Regulation (GDPR) and subject to the applicable privacy conditions for lavinde.com (see the “Privacy conditions” section). The privacy conditions for lavinde.com may change without notice. If you have a customer profile on lavinde.com, you will be informed of such changes on the next login at lavinde.com. By accepting these terms and conditions of sale and delivery, you agree to the privacy conditions for lavinde.com. When you shop at lavinde.com, we do not disclose your personal data unless you give your consent. Your personal data is processed confidentially and securely and only to complete your order. For further information on the processing of personal data, see lavinde.com’s privacy conditions.
PERSONAL DATA INTRODUCTION:
When making purchases or creating a customer profile on lavinde.com, these conditions apply in relation to the use of your personal data. We encourage you to print or save these conditions.
The use of lavinde.com is always subject to the privacy conditions. The conditions may change without notice. If you have any questions or comments about these conditions, please feel free to contact us by e-mail: firstname.lastname@example.org.
TERMS AND CONDITIONS OF SALE AND DELIVERY:
Besides the privacy conditions as described here, Lavinde’s terms and conditions of sale and delivery apply when shopping at lavinde.com.
PERSONAL DATA WHEN PURCHASING:
When you shop at lavinde.com, we collect certain data about you. We record: Your first and last name, your address details, your mobile number, your e-mail address and the products you buy. We use this data to process your order. We store the data for five years from your last purchase in accordance with accounting legislation. We also record that you have accepted our terms and conditions of sale and delivery, and these privacy conditions, as well as to what extent you accept that lavinde.com sends you e-mails, including newsletters. If you chose to receive our newsletter, we also use your data for sending the newsletter. In this case, we store data about you until you unsubscribe from the newsletter. lavinde.com uses log statistics. This means that we use statistics, for example, to examine which products are selling best. Note! The data we collect in connection with your purchase at lavinde.com is not used for other purposes.
PERSONAL DATA FOR CUSTOMER PROFILES:
It is not necessary to create a customer profile to purchase products at lavinde.com, nor is it necessary to make purchases at lavinde.com to create a user profile. When you create a customer profile at lavinde.com, we record a series of mandatory data about you in connection with your customer profile. These comprise of: Your first and last name, your address details, and your e-mail address. We also record which products you purchase through your customer profile. In addition, we record whether you have accepted our terms and conditions of sale and delivery and these privacy conditions and that you have given your consent to lavinde.com to send you newsletters. We use the mandatory data in the same way as the data you provide in connection with purchase (see the “Personal data when purchasing” section). We also use your e-mail address to identify your user profile.
COOKIES AND IP ADDRESS:
ACCESS TO PERSONAL DATA:
You can always send an e-mail to email@example.com to find out what personal data lavinde.com uses on you, what it is used for, who has access to the data and where they are from. lavinde.com reserves the right to only reply to such a request if more than six months have passed from your last request for the same thing. If you discover that the data lavinde.com processes about you are incorrect or misleading, we encourage you to correct the error or contact us so we can do it for you.
DELETING OR BLOCKING YOUR PROFILE:
You can delete your profile on lavinde.com at any time. Even if you delete your user profile on lavinde.com, we store the mandatory data for accounting purposes for a period of up to five years from deletion (see the “Personal data when purchasing” section). The profile is not accessible – either for you or other users.
INFORM US OF ERRORS AND SIMILAR:
If you find content on lavinde.com that is incorrect, offensive, contrary to good ethics or perhaps directly contrary to the law, we want to hear from you. We will investigate it further. You can always contact us by e-mail at firstname.lastname@example.org.
DISCLOSURE OF PERSONAL DATA:
Lavinde only discloses personal data with your consent and to the extent described in these conditions. This is the total extent of our disclosure of personal data. Lavinde reserves the right to disclose your personal data in connection with the partial or entire transfer or assignment of the company lavinde.com. In these cases, the purchaser signs that they will comply with the applicable conditions for processing personal data.
lavinde.com is the data controller in relation to the data recorded in connection with purchases on lavinde.com and the mandatory data that is recorded for the creation of a customer profile on lavinde.com, as well as recording cookies and IP addresses.
lavinde.com using an external partner for the technical operation of lavinde.com. This company processes data for which lavinde.com is the data controller. Upon acceptance of these conditions, you agree that lavinde.com also allows the data for which you are the data controller, to be processed by the same data processor. The data processor only acts on instructions from lavinde.com. When accepting these conditions, you give lavinde.com authority also to provide such instruction for the data on lavinde.com for which you are the data controller. The data processor has taken the necessary technical and organizational security measures to protect data against accidental or unlawful destruction, loss or alteration and unauthorized disclosure, abuse or other processing in violation of data processing law. At your request and on payment of the data processor’s, at any time, current hourly rates for such work, the data processor will provide you with sufficient information to enable them to demonstrate that the named technical and organizational security measures are taken.
HOW TO SHOP ON LAVINDE.COM
Start by placing your selected item or items in the shopping cart. Once you have selected the product or products you want to buy, go to Payment in the shopping cart and follow these six steps:
- SIGN IN: (NOT REQUIRED) Here you need to register as a customer or as a guest (one-off). If you are already registered, you can log in using your current login.
- ADDRESS: Fill in your name, address, etc. (all fields are required).
- PAYMENT: Choose the payment card and advance to Confirm.
- CONFIRM: Check your order is correct, read and accept the terms and place the order.
- PAYMENT: Choose payment by card and enter your account information and complete the payment. Then the receipt and confirmation will appear and simultaneously be sent to you by e-mail. Thank you for your order! You can now look forward to receiving your order within 1-4 business days depending on the chosen delivery method.
If you have any problems completing your order, please feel free to contact us by e-mail at email@example.com
Note! We only use your personal data and e-mail address to complete your order. We also do not use and disclose your personal data without your consent (see the “Processing personal data” section).
Your card details are sent via Lavinde to Bambora by a secure and encrypted SSL connection, so neither Lavinde nor unauthorized persons have access to your card details (see the “Payment” section).